Frequently Asked Questions

Sugurr is a premium dating platform that connects successful, generous individuals with attractive, ambitious partners for mutually beneficial relationships. We focus on creating genuine connections between people who value quality relationships and understand the importance of mutual support and respect.

Creating an account is simple:

1. Click "Join Now" on the homepage
2. Enter your email and create a password
3. Verify your email address
4. Choose your account type (Sugar Daddy/Mommy or Sugar Baby)
5. Complete your profile with photos and information about yourself

Sugurr offers both free and premium features. Free Sugar Daddy/Mommy members can create a profile, search and browse profiles, and receive obstructed messages. Free Sugar Baby members can create a profile, search and browse profiles, receive and reply messages, and send messages with a verified mobile number. To unlock full features like unlimited messaging, ability to start video chat, private photos and vidoes, and privacy settings, you'll need a premium membership. Pricing varies based on your account type and subscription length.

We offer three premium membership plans:

• Monthly: Perfect for trying out premium features
• Semi-Annual (6 months): Better value with additional perks
• Annual (12 months): Best value with all premium features and priority support

Prices vary based on whether you're a Sugar Daddy/Mommy or Sugar Baby. Visit our upgrade page for current rates.

We currently accept payments via Zelle or Crypto payments for maximum security and privacy. This ensures your financial information remains completely confidential and doesn't appear on credit card statements with identifying information.

We do not use automatic renewals, so you will not need to cancel a membership. Your premium features will remain active until the end of your current membership period. We don't offer partial refunds for unused time, but you'll continue to have access to premium features until your subscription expires.

We offer a refund on your first purchase only, provided the request is made within 30 days of the transaction. Subsequent purchases are not eligible for a refund. To initiate a refund, please click the "Request Refund" button on your order page. If this button is not visible, it means the 30-day eligibility period has expired. If you believe this is an error, please contact us for assistance.

We offer multiple verification options to ensure authenticity:

• Email Verification: Required for all accounts
• Photo Verification: Real-time selfie matching with profile photos
• ID Verification: Government ID check for enhanced trust
• Phone Verification: SMS verification to prevent fake accounts

Verified profiles receive a special badge, making them more attractive to potential matches.

Yes, we take your privacy seriously. We use industry-standard encryption to protect your data, never share your personal information with third parties without your consent, and allow you to control what information is visible on your profile. For payment security, we use Zelle and Crypto payments which keeps your financial information completely separate from our platform.

We have zero tolerance for inappropriate behavior. You can report users by:

• Clicking the "Report User" link on the three dot menu button on their profile
• Clicking the "Report User" link on the three dot menu button in chat

All reports are reviewed within 24 hours, and we take appropriate action including warnings, suspensions, or permanent bans.

Yes, you can block any user at any time. Once blocked, they won't be able to view your profile, send you messages, or interact with you on the platform. You can block a user by clicking on "Block User" link in the three dot menu on the profile.

To create an attractive profile:

• Use high-quality, recent photos (at least 3-5)
• Write a genuine, detailed "About Me" section
• Be specific about what you're looking for
• Complete all profile sections
• Get verified to build trust
• Stay active and respond to messages promptly

Yes, you can change your username once a year from your Edit Account page. Note that some usernames may be restricted or already taken. Choose wisely as frequent changes can confuse your connections.

You can delete your account from your Edit Account page. Please note that deletion is permanent and cannot be undone. All your messages, photos, and profile information will be permanently removed.

Absolutely. If you need a break, you can temporarily deactivate your account. This hides your profile from view, and we'll keep all your data safe until you come back. When you're ready to return, just log in to automatically reactivate your account.

Featured Members appear prominently on the member's Dashboard page. Premium members are automatically rotated through featured spots, giving everyone equal visibility.

You will receive a notification whenever a member views your profile. This feature helps you discover who is interested, even if they are hesitant to make the first move. Please note that Premium members can browse profiles privately using Incognito Mode. If a premium member views your profile while this mode is active, you will not receive a notification.

Private photos and videos allow you to share more personal content with select members. You control who can access these by granting permission individually. This feature is perfect for sharing additional photos once you've established initial interest with someone.

Premium members can make video calls directly through the platform without sharing personal contact information. Simply click the video call button in any chat conversation. Both parties need to be online and accept the call. It's a safe way to verify someone's identity and build trust before meeting in person.