Privacy Policy

Our Commitment to Privacy

Welcome to Sugurr ("we," "us," or "our"). We are committed to protecting the privacy and security of our users ("you" or "your"). This Privacy Policy outlines the types of information we collect from you when you use our website and services (collectively, the "Services"), how we use and protect that information, and the choices you have regarding your personal data.

By using Sugurr, you agree to the practices described in this Privacy Policy. We may update this policy periodically, and your continued use of the Services constitutes acceptance of the most recent version.

1. Information We Collect

We collect information to provide and improve our Services. This includes information you provide to us, information we collect automatically, and information from other sources.

1.1 Information You Provide

When you create an account and use our Services, we collect personal information that you voluntarily provide, which may include:

• Account Information: Your name, email address, phone number, date of birth, and a password.
• Profile Details: Information you choose to add to your profile, such as photos, videos, occupation, income, interests, education, gender, marital status, and sexual orientation.
• Verification Information: A copy of your government-issued identification or a "selfie" image for identity verification purposes.
• Payment Information: Credit or debit card details, billing address, and other payment information when you purchase a subscription or other paid features.
• Communications: Content of messages you send to other users and communications with our customer support team.

1.2 Information Collected Automatically

We automatically collect certain information when you access our Services:

• Device and Usage Information: Your IP address, browser type, operating system, unique device identifiers, access times, and the pages you visit.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our site, remember your preferences, and deliver targeted advertising.
• Geolocation Data: We may collect information about your location based on your IP address or, with your permission, more precise location data from your device.

1.3 Information from Third Parties

We may obtain information about you from third-party partners, such as:

• Service Providers: We may receive information from identity verification services and fraud prevention services.
• Advertising Partners: We work with companies that collect information about your online activities to provide advertising tailored to your interests.
• Social Media: If you interact with our Services through social media, we may receive information from your social media account consistent with your privacy settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To create and manage your account, provide customer support, and analyze usage to improve your experience.
• Personalization: To personalize the content and advertisements you see.
• Communications: To communicate with you about our Services, offers, and promotions. You can opt-out of promotional messages.
• Safety and Security: To protect the safety of our users, investigate and prevent abuse, enforce our Terms of Use, and process payments securely.
• Analytics and Research: To monitor and analyze trends and usage, and for internal research for technological development.

3. How We Share Your Information

We do not share your mobile information with third parties or affiliates for marketing purposes. Futhermore, we do not sell your personal information in the traditional sense, but we may share it under the following circumstances:

• With Other Users: Your profile information is visible to other logged-in users of the Services. Private messages are visible to the recipients.
• With Service Providers: We share information with third-party vendors and consultants who perform services on our behalf, such as payment processing, data analytics, web hosting, and marketing. These providers are contractually obligated to protect your information.
• For Legal Reasons: We may disclose your information in response to a subpoena, court order, or request from law enforcement or a government agency.
• To Protect Our Rights: We may share information to enforce our Terms of Use, protect our legal rights, and prevent imminent harm.
• Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred to the new entity.
• With Your Consent: We may share information with your consent or at your direction.

4. Your Rights and Choices

You have choices regarding the collection and use of your information:

• Opting Out of Communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails or by changing your account settings. You may not be able to opt out of transactional or service-related emails.
• Cookies and Targeted Advertising: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. You can also opt-out of targeted advertising by visiting the opt-out pages of the Digital Advertising Alliance.
• Do Not Track: We do not currently respond to "Do Not Track" signals from browsers.
• Account Information: You can access and update your account information at any time by logging into your account.
• Account Deletion: You can request to delete your account through your account settings or by contacting us. We may retain certain information as required by law or for legitimate business purposes.

5. Data Security and Retention

We implement security safeguards to protect your personal information from unauthorized access, disclosure, or destruction. We use technologies like SSL encryption to protect sensitive data like credit card information. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

We retain your personal data as long as your account is active or as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Children's Privacy

Our Services are intended for users who are 18 years of age and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

7. State-Specific Privacy Rights

Residents of certain U.S. states have additional rights regarding their personal information.

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is being collected about you.
• Delete personal information held by us, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt-out of the sale or sharing of your personal information.
• Limit the use and disclosure of sensitive personal information.
• Non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

Colorado, Connecticut, Utah, and Virginia Residents

Residents of Colorado, Connecticut, Utah, and Virginia have rights similar to those under the CCPA, including the right to access, correct, delete, and obtain a copy of their personal data, and to opt-out of targeted advertising and the sale of their data.

Nevada Residents

Nevada law allows residents to opt-out of the sale of certain personal information. We do not currently sell data triggering that statute's opt-out requirements.

8. International Users (GDPR)

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to access, correct, erase, restrict processing, and the right to data portability.

Your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

9. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of this policy. Your continued use of our Services after such changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.